Money-Back Policy

Creative Technology · GSTIN 36IWUPB7980N1ZC

This Money-Back Policy describes how Users can cancel a subscription and request a refund after purchasing on the Astronova website. It is incorporated into, and subject to, the Billing Terms and Terms of Use unless otherwise stated.

1. How to Cancel Your Subscription

To cancel a subscription, please follow the instructions at astronova.today/settings. The subscription will stop automatically after the form is submitted. Users may also send a cancellation request by email at least 24 hours before the end of the trial or current subscription period. More information can be found in the Billing Terms above.

2. Requesting a Refund

If a User cancelled their subscription in accordance with Section 1, but a subscription fee was still charged due to a technical error, they may submit a refund request that meets the following criteria:

a) The purchase was made directly on the Astronova website; b) We were contacted by email within 14 days of the initial purchase and before the end of the subscription period; c) A written application was sent to support@astronova.today containing: the email address linked to the purchase; the payment method used; the payment date; a payment receipt or confirmation; and a brief reason for the refund request. Only fulfilling all of the above allows a User to receive a full refund under this Policy for their last subscription cycle. This Policy does not apply to refund requests based on personal reasons (e.g. disliking the product) or financial reasons (e.g. not expecting to be charged, the trial converting to a paid subscription, or automatic renewal).

This Money-Back Policy does not apply to purchases made through the App Store, Google Play, or to subscription renewals.

We will review each application and notify the User by email whether it has been approved. If approved, the refund will be processed to the original payment method, typically within 30 days.

3. General

Generally, fees paid are non-refundable and non-exchangeable unless the conditions above are met or as required by applicable Indian consumer-protection law. We may, at our sole discretion, consider refund requests outside these criteria on a case-by-case basis.

When a User purchases a single item of digital content (such as a report, reading, or PDF) that is delivered immediately upon purchase, the User expressly agrees that the content is made available to them right away and, to the extent permitted by law, that they will not be eligible for a cooling-off-period refund once delivery has occurred — except where the content or service is defective. Note for users outside India: Astronova is operated from India and may serve Users located outside India. Where a User is located in a jurisdiction that grants a statutory right of withdrawal or cooling-off period for digital purchases (for example, EEA/Switzerland residents, or residents of certain US states), that statutory right applies in addition to, and is not restricted by, this Policy, to the extent required by the law of that jurisdiction.

Creative Technology

Doctor Residency, 3-4-526/3, Flat No. 503, Barkatpura, Narayanguda, Hyderabad, Telangana 500027, India GSTIN: 36IWUPB7980N1ZC | PAN: IWUPB7980N Email: support@astronova.today